Before contacting us
- Try the latest Chrome, Edge, or Firefox if a page does not open.
- For a missing browser project, confirm the same Studio address, browser, and profile used when it was saved.
- For a missing folder project, reconnect the same folder in My screensavers and choose Refresh folder.
- Fullscreen and keep-awake behavior depend on browser permission and operating-system power settings.
- Back up an important project as .ambientpack before troubleshooting.
What to include in a bug report
- Operating system and browser name and version
- The page address and steps that reproduce the issue
- The expected result and what actually happened
- An error message or screen description with personal details removed
What not to send
Do not send passwords, payment information, government IDs, original personal media, private text, or a complete .ambientpack file. If a test project is essential, create a new one with all personal content removed.
The operator cannot remotely open or recover a project stored in your browser.
Types of requests
- Feature bugs and browser compatibility
- Accessibility and reduced-motion feedback
- Privacy access, correction, deletion, or restriction requests
- Copyright or trademark reports
- Theme suggestions and general feedback
Responses and handling
Messages are reviewed by arrival time and severity. Put “Urgent” in the subject if you suspect a security vulnerability or privacy incident.
The support@screenwisp.com mailbox accepts feature, accessibility, privacy, and rights requests. If the email button does not open an email app, copy the address and send the message directly.
EMAILsupport@screenwisp.comThis mailbox receives service, privacy, and rights requests.
Open support email ↗